SERVICES

APPOINTMENTS & CANCELLATIONS POLICIES

Out of consideration for our salon and spa professionals, Origin Salon Spa does require 24-hour notice for cancellation or rescheduling of a service due to our policies. A fee of up to the full amount of the scheduled service may be incurred without 24-hour notice.

Select spa packages and/or specialty hair service will require a 50% pre-paid deposit by credit card at the time of booking. Loss of deposit may occur if appointments are not canceled prior to 24 hours.

We recognize that emergencies happen, and we all forget something important. As professionals, we value your time as our own, therefore we request the same consideration. We ask that you call us at least 24 hours in advance if you need to cancel or reschedule your appointment. The charge If you fail to cancel your appointment within 24 hours, there will be a $25 fee. If you fail to show up without notifying us, or cancel at the last minute, a fee of 50% of the scheduled  price of your services will be charged. These fees will be assessed on the credit card used to secure your appointment.

Deposits may be required for guests having excessive “no-show” history.

Please arrive on time for your service appointment. Late arrivals may not receive an extension of scheduled treatments, as we cannot inconvenience other guests. We ask that you call us at least 24 hours in advance if you need to reschedule your appointment.

PRODUCT RETURNS POLICIES

Hair care products are as essential in creating style at home, as they are in the salon. We encourage you to talk to your stylist about hair care and discuss what products they used to create your new style. We guarantee products when sold by our professionals.

Origin Salon Spa will exchange any products unopened or lightly used within two weeks of the original purchase date for equal or greater value. Should you choose not to exchange for another product we will issue a gift certificate. Gift certificates do not expire and may be used for a future service or product purchase. We do not offer refunds on any products. ALL SALE ITEMS ARE FINAL SALES.

Equipment purchases have a 30-day guarantee from the purchase date. Hair accessories and makeup are non-refundable.

DISCOUNTS

Origin Salon Spa accepts only one discount per visit. Make sure you opt in for our monthly newsletters to see what deals we are offering.